I am curently working in the Catering Department of a luxury hotel in Paris, and this department is amazing : the Catering team is in charge of selling the 8 function rooms of the hotel, organizing the whole event, accompany the client before and during the event, and of course making a follow up.
The expectancies of the guests are extremely high at this level of quality of service, and they expect you to be available at any time, and to answer in a very short delay. The activity is constantly high, and the priorities change all the time, which requires a great sens of organization.
Each day is different from another, since all the events and guests are unique, and the relation to the other services is very diverse and requires to cooperate with all the departments.
Key responsibilities of this role include :
- Acting as a main point of contact for clients for detailed event planning and working closely with Banquet Operations, F&B Management, Rooms Division operations. Finance and external suppliers.
- Handling all meetings and catering enquiries according to standard procedures.
- Satisfying the needs of the clients whilst optimizing hotel revenue through strategic yield management and upselling of hotel facilities and services.
- Conducting site inspections, client entertainment and familiarizations.
- Conducting sales visits, telephone calls, letter writing, sending emails and extending invitations to clients to visit the hotel
Qualifications
- Excellent communication skills, written and oral
- Ability to understand and anticipate the guest's needs and requirements
- Organization, reactivity
- Sales skills
- Ability to work irregulars hours, late evenings and weekends when appropriate
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